Legal & Disclaimer
TERMS AND CONDITIONS
Last updated: 10-10-2023
Welcome to www.repeltec.com, the official webshop for Repeltec, owned and operated by Affix Labs Oy.
1. Acceptance of Terms
By accessing and using this website, you agree to comply with and be bound by these terms and conditions.
These terms and conditions shall be governed by the laws of Finland.
3. Payment Methods
We accept the following payment methods: Credit cards, PayPal, and Klarna.
4. Shipping & Delivery
All orders qualify for free delivery.
5. Returns & Refunds
Customers may return unopened bottles within 14 days of purchase. Refunds are provided on a case-by-case basis if a consumer is not satisfied with the product. Professional customers should contact us directly for return and refund queries.
6. User Accounts
Professional customers may create and maintain an account on our website. Terms and conditions for account creation, maintenance, and termination will be provided during the registration process.
7. Data Protection & Privacy
Customer data is stored on the Wix backend website and managed according to Wix's terms and conditions. Customer information may be shared within subsidiaries and partner companies of Affix Labs Oy for order fulfillment purposes.
8. Limitation of Liability
Users are advised to use Repeltec products as instructed on the bottle. No guarantee of effectiveness is provided for any product, and Affix Labs Oy is not liable for any consequences arising from product use.
9. Intellectual Property
All content, including but not limited to text, graphics, logos, and images, is the property of Affix Labs Oy and is protected by applicable laws. Unauthorized use may result in legal consequences.
10. Termination Rights
Affix Labs Oy reserves the right to terminate access or refuse service to any customer at its discretion without notice.
Affix Labs Oy may update these terms and conditions periodically. Force majeure events will release Affix Labs Oy from fulfilling its contractual obligations. Third-party links on our website are not endorsements, and we are not responsible for their content or actions.
Effective as of 10-10-2023
Thank you for shopping at www.repeltec.com. Your satisfaction is essential to us. If you are not entirely satisfied with your purchase, we're here to help. Please carefully review our return policy below:
1. Return Eligibility
Only unopened bottles of Repeltec can be returned.
To be eligible for a return, your item must be unused and in the same condition you received it, with original packaging intact.
2. Return Period
You have 14 calendar days to return an item from the date you received it.
3. Return Process
To initiate a return:
Contact our customer service team at firstname.lastname@example.org
Provide your order number, details about the item you want to return, and the reason for the return.
Follow the shipping instructions provided by our customer service team.
Once we receive your returned item, our team will inspect it and process your refund. If your return is approved:
For consumers: Refunds are determined on a case-by-case basis. We aim to process all refunds within 7 days of receiving the returned product.
For professional customers: Specific refund queries should be directed to our customer service team.
Refunds will be credited to the original payment method. Please note that the time it takes for the refund to appear in your account can vary depending on your payment provider.
5. Shipping Costs for Returns
Shipping costs for returning items are the responsibility of the customer, unless otherwise specified by our customer service team.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at email@example.com. We'll provide specific instructions based on the situation.
7. Contact Information
For any questions or concerns regarding this return policy, please contact us at:
Business Name: Affix Labs Oy
Phone: +358 985 617 167
Street address: P.O. Box 176 00101 Helsinki
ZIP/postal code: 00101
VAT FI 31367737
Business ID: 313677-3